In HP Support Assistant, the user controls the tune-up tasks and schedule. Details on each tune-up are provided below. In contrast, the HP Tune-Up service is available for any Windows operating system (XP, Vista, and Windows ® 7) and is conducted over the phone and Internet by an HP Technician who performs an extensive tune-up and can provide advice.

The HP Support Assistant tune-up is automated, does not require the user to contact HP, and is available for new Windows ® 7 PCs and some select Vista PCs. In addition, there is no charge associated with using the HP Support Assistant tune-up, but there is a one-time fee for the tune-up services as an HP Technician performs the tune-up. The tune-ups are different in scope and how they are done. Please feel free to write back if you have any other questions or concerns.What is the difference between the HP Support Assistant automated tune-up and the tune-up services that HP offers? If you are still having issues, please click on the following link for the HP Update Software Utility. Once the printer has been reinstalled, check for the Printer Assistant. The installation will prompt you when to do so. When the computer is back up and running, please click on the following link for the HP Deskjet Full Feature Software and Drivers. Once the software has been removed, please make sure to restart the computer.

The next step would be Uninstalling the Printer Software. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. One very important step with the printer is, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. I do have a few steps that we can try in the attempt to troubleshoot the issue.įirst off, please remove the USB cable from the printer and from the computer and leave it off. I see that you are having an issue with locating the Printer Assistant.

Business PCs, Workstations and Point of Sale Systems.

Printer Wireless, Networking & Internet.

DesignJet, Large Format Printers & Digital Press.

Printing Errors or Lights & Stuck Print Jobs.

Notebook Hardware and Upgrade Questions.

Hp printer assistant